LTMG After-Sales Service

At LTMG Machinery Group, we firmly believe that excellent service is the cornerstone of long-term cooperation. We are committed to providing our customers with high-quality, high-performance machines while emphasizing after-sales service to ensure your rights and interests are fully protected. With our reliable technical team, global network support, and unwavering dedication to your satisfaction, the LTMG team is confident in solving your problems and fulfilling your needs. Let us be your trusted partner in providing quality products and comprehensive services.

I. Warranty And Maintenance

LTMG Machinery provides a worldwide limited warranty to its customers. All machinery produced by LTMG Machinery is guaranteed for a period of 12 months or 2,000 hours of operation. During this period, we will provide free repairs or replacement parts service for equipment malfunctions or process defects caused by non-human factors.

Regarding the transportation of compensated spare parts, we offer the following two choices:

(1) Urgent Requirement: If the customer needs urgent spare parts, we will arrange delivery via international express (such as DHL, UPS, TNT, or FedEx, etc.), with the parts expected to arrive at the designated destination within 5-7 working days. Customers are responsible for the express delivery cost.

(2) Regular Demand: If you have a new order demand, we will ship compensated spare parts together with the new machine for you. The shipping cost is free.

II. Technical Support And Training:

(1) Relying on advanced network technology, LTMG has set up 24-hour customer service consulting channels, including email, telephone, online video and web platforms, etc., to realize remote monitoring and diagnosis of the equipment operating status and answer any questions and concerns you may have during use.

(2) LTMG Machinery provides customers with comprehensive technical support. According to customers' needs, we can dispatch our experienced technical team to the customer's location for on-site guidance, maintenance, and operation training, ensuring customers can proficiently operate and maintain the equipment.

III. Regular Follow-Up Service

LTMG Machinery has established a regular customer follow-up mechanism to track the service of sold machinery, providing comprehensive support to ensure the stable operation and long-term performance of LTMG machinery equipment in the hands of customers. The specific follow-up service process is as follows:

1.  Appointment of return visit: We will contact the customer in advance to schedule a follow-up time to ensure that it will not affect the customer's normal production schedule.

2. On-site Inspection and Maintenance: Dispatching professionally trained and certified technicians to the customer's site to conduct comprehensive inspections and maintenance work on the equipment, including equipment performance testing, maintenance suggestions, and preventive maintenance services.

3. Customer Feedback and Improvement: We highly value customer feedback. After the follow-up, we will invite customers to evaluate our service, and based on their feedback, continuously improve and enhance the quality of our service to meet the ever-changing needs of customers.

IV. Customized service:

In response to the specific needs and requirements of different customers, LTMG Machinery provides customized service solutions, including equipment modification and upgrading, accessory customization, training course design, priority service, 24/7 emergency assistance, etc., in order to meet customers' individual requirements

LTMG Machinery deeply understands that high-quality after-sales service is key to maintaining efficient and stable equipment operation, as well as an essential cornerstone in earning customer trust. Therefore, we always consider after-sales service as equally important as product quality, striving to ensure that every customer who chooses our products can enjoy a professional, timely, and comprehensive service experience. We sincerely thank you for your trust and support, and look forward to establishing a long-term and stable cooperative relationship with you!

LTMG After-Sales Service Process

To ensure prompt and effective professional after-sales support for your LTMG equipment in the event of any issues, please follow the steps to contact us:

1. Find Us From Official Channels: When your LTMG equipment requires after-sales service, please reach out to us through officially recognized channels such as the LTMG official website, customer service hotline, social media platforms, and other authorized channels.

2. Provide Valid Information: When contacting us, please provide valid product information of the LTMG equipment you have purchased (such as the factory nameplate information on the body of the vehicle, etc.), enabling us to identify your equipment information and ensure the accuracy and efficiency of service coordination.

3. Specify The Exact Fault: Please provide detailed descriptions of the faults encountered by your machines, including specific circumstances when the fault occurred, the abnormal performance of the equipment, etc. These will facilitate our faster understanding of the problem and enable us to provide targeted solutions.

4. After-Sales Response And Processing: Once receiving your after-sales service request, the LTMG service team will respond within 24 hours and aim to effectively resolve the issue within 7 working days. Our product managers and technical personnel will promptly communicate with you, assisting in resolving equipment issues, striving to restore regular equipment operation in the shortest time to meet your business requirements. 

Why Do People Choose LTMG Machinery?

Since its establishment, LTMG has successfully built an extensive and comprehensive sales and service system worldwide. With rich experience in product export and service, LTMG has cultivated a network of international partnerships with over 180 countries and regions, continuously providing excellent product sales and service support.

Would you like to get in touch with the LTMG service team? Please email us at: info@ltmg.cn