Chinese construction machinery manufacturer, LTMG, has been dedicated to expanding its global operations for many years. This commitment has led LTMG to organize annual overseas customer visits in order to strengthen communication and connections with their global customers. As the COVID-19 pandemic comes to an end, LTMG plans to continue these visits to showcase the development power of Chinese machinery manufacturing to the world. On October 28th, Justin Zhang, the Overseas Division manager of LTMG, along with his team, traveled to Iran to visit Khadrel LLC.

Khadrel LLC has been a stable distributor partner of LTMG in Iran for over three years. LTMG's products have received a warm response and welcome in the Iranian market. During the visit to Iran, LTMG aimed to enhance mutual understanding and deepen cooperation with Khadrel LLC. Beyond that, LTMG team also provided the latest technical guidance to help Khadrel LLC better serve their local end customers.

At 2:00 PM local time, the LTMG team met with Hassan, manager of Khadrel LLC, for an open and friendly discussion about the construction machinery market in the Middle East region. The two parties reviewed their past collaborations, focusing on a recent batch of excavators that received high marks for their power and performance. Hassan stated that the excavators were highly competitive in the market, and that they recently sold a successful batch of 23-ton crawler excavators that received praise from numerous customers. The meeting was a positive step forward in the ongoing partnership between Khadrel LLC and LTMG.

LTMG received valuable feedback from one of the company's representatives, Hassan, regarding abnormal wear on certain parts of the excavators in their factory. After accompanying Hassan to the factory and thorough inspections by LTMG's technical experts, they discovered that the inappropriate lubricating oil used during routine maintenance was the root cause of the problem. LTMG team found that due to the high temperatures in Iranian summers, the viscosity and fluidity of the ordinary lubricating oil were affected, leading to decreased performance. Also, some front-line employees at Khadrel LLC were improperly adding lubricating oil, exceeding the upper limits indicated by the oil dipstick.

The combination of these factors meant that the lubricating oil did not provide adequate protection for the machines, but instead increased component wear, resulting in unnecessary expenses. With the guidance and assistance of LTMG's technical personnel, suitable lubricants were replaced and the remaining excavators underwent thorough cleaning and maintenance. Justin emphasized that regular cleaning, maintenance, and adherence to proper operational procedures would significantly impact the lifespan of the excavators. Hence, it's crucial for everyone to strictly follow the product's operation manual during operation.

LTMG technical team has designed a set of daily maintenance guidelines for Khadrel LLC to help them with their future maintenance and sales work. The LTMG team's attentive and considerate service has exceeded their expectations, and Hassan expressed his gratitude, saying that he looks forward to collaborating with LTMG more in the future.

The LTMG team showcased their expertise and dedication during their visit to Iranian customer, Khadrel LLC. Through professional technical support and genuine customer service, LTMG established a strong foundation for a long-term partnership with Khadrel LLC. Going forward, LTMG remains committed to their philosophy of creating greater value and delivering more efficient solutions to customers worldwide through quality products and sincere service.